• No customs fees for U.S. orders
  • 100% Food-Safe & BPA free 

Frequently Asked Questions

We know that when you’re investing in tools for your baking, you want to feel confident about every detail. Here are some of the questions we hear most often from our community of bakers: from professionals to passionate hobbyists. If you can't find your answer here, please reach out to us. We’re always happy to help.

Using the Molds

Are your silicone molds food-safe?

Yes. All our food-grade silicone molds are made from 100% food-grade, BPA-free silicone.
They are suitable for use with chocolate, candy, mousse, and fondant, and are tested for food contact in accordance with relevant international standards.

Can I bake in these molds or are they just for cold desserts?

Our molds are versatile! They’re safe to use in the freezer and can withstand maximum temperatures of 230°C/446°F, they’re ideal for mousses, chocolates, fondant, isomalt casting, and creative confectionery work.

What type of chocolate works best with your molds?

We recommend using Compound chocolate in our silicone chocolate molds, for ease of use and quick release. Tempered chocolate can also work great but requires knowledge and time.

How do I use the silicone chocolate molds?

Using our silicone chocolate molds is simple once you know the process. You’ll need to melt your compound chocolate properly, pipe it into the mold using a piping bag up to the thin dividing line, tap gently to remove air bubbles, pipe a second layer of the "back supporting wall" and let it set before unmolding. It’s easy to do, but there are a few key steps to get professional results. That’s why we’ve created this detailed step-by-step blog post and video guide.

Will my decorations be released easily from the mold?

Yes! The high-quality silicone we use is naturally non-stick, which means your chocolates, mousses, and cakes release smoothly with clean details. For best results, chill or freeze before unmolding.

I noticed small marks or imperfections on my mold — is this normal?

Yes, small surface marks or tiny air bubbles can sometimes appear during the silicone casting process. These do not affect the quality, safety, or performance of the mold in any way. Your chocolates, mousses, and cakes will still come out with clean, beautiful details.

How do I clean the mold?

We recommend cleaning by hand using warm soapy water. This is the safest way to maintain your silicone molds and ensure long-lasting use. Avoid dishwashers or abrasive sponges.

Orders & Shipping

Why are the molds a different color than the pictures?

Mold colors may vary depending on production batches, but this does not affect quality or performance. We focus on the design and durability, every mold works exactly the same, no matter the color.

How long will it take for my order to arrive?

Shipping times vary by location, but we aim to process and ship all orders within 2–3 business days. At checkout, you’ll see estimated delivery times based on your address.

Do you ship internationally?

We currently ship to the following countries and regions only: the United States, Canada, Australia, New Zealand, Hong Kong, Japan, Taiwan, singapore and Israel.
We may expand shipping to additional countries or regions in the future, which may include the European Union and UK.

International orders may be subject to import taxes, customs duties, and fees imposed by your local authorities. These charges are the buyer’s responsibility and are typically collected once the parcel reaches its destination country. Please note that delivery times and shipping fees may vary depending on your country and customs regulations.

Will I need to pay customs duties or import taxes when ordering from the U.S?

Orders shipped to the United States up to $800 USD are sent DDP (Delivered Duties Paid), meaning all duties and tariffs are prepaid by us and no additional charges are due upon delivery.

Orders over $800 USD may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

What currency will I be charged in?

All transactions are processed in US Dollars (USD). While you may see prices displayed in your local currency for convenience, the final checkout amount will be in USD based on the current exchange rate of your payment provider.

Returns & Policies

What if I receive a damaged mold/not what I ordered?

If your mold arrives damaged or you receive the wrong order, don’t worry, just reach out to us with photos and your order number.
After review, we’ll be happy to offer a replacement or a refund, as appropriate.

Can I return a mold if I changed my mind?

We’re sorry, but for hygiene and food safety reasons we can’t accept returns if you simply change your mind. Once an order has been shipped, it can’t be cancelled, but if anything arrives damaged or incorrect, we’ll always make it right. We want you to feel confident when ordering, so feel free to reach out with any questions before you buy.

Inspiration & Community

Do you offer bulk discounts for business?

Yes. If you’re a business or cake decorator looking to order multiple molds, we can offer bulk pricing. Just send us a message with your needs and we’ll be happy to help.

Do I need to be a professional baker to use these molds?

Not at all! Our molds are designed to be user-friendly for both professionals and passionate home bakers. Whether you’re running a bakery or baking at home, you’ll get impressive, professional-looking results.

Can these molds help me make my cakes stand out?

Absolutely. Our unique silicone molds are created with artistic designs not easily found elsewhere. They’re made to give your creations that “wow” factor: helping you delight customers, grow your business, or simply impress family and friends.

Custom Orders

Do you make custom molds?

Yes! We create custom silicone molds. If you have a specific design in mind, reach out and we’ll be happy to discuss the possibilities.

How much does a custom mold cost?

Pricing for custom molds depends on the size, level of detail, and number of molds you’d like. We’ll provide a clear quote before starting, so you’ll know exactly what to expect.

Can you help me design a custom mold if I don’t have a finished design yet?

Absolutely. You don’t need to come to us with a finished design, we can help you shape your idea from the ground up. Whether you have just a sketch, a theme, or even only an inspiration, we’ll work with you to develop a design that fits your vision and works perfectly as a mold.

Still have questions? ✨

We’d love to hear from you. Send us a message and we’ll be happy to help you choose the right mold or answer anything else you’re curious about.

Login

Forgot your password?

Don't have an account yet?
Create account